CANCELLATIONS AND REFUNDS:
These terms and conditions govern the Refund Policy to Travelers who book and pay for an Experience listed on our site and suffer a Travel Issue.
A “Travel Issue” means any one of the following:
The Guide fails to arrive for the Experience within 20 minutes of the scheduled start time, or fails to provide the Traveler with the reasonable ability to access the Experience (e.g., by allowing the Traveler access to the space in which the Experience will happen or begin if applicable).
The description of the Experience in the listing on the Site is materially inaccurate with respect to (i) the duration of the Experience, (ii) the content of the Experience (including but not limited to the stated activities or sites, as applicable), or (iii) the physical location of the Experience. (iv) During the Traveler’s Experience, conditions do not meet safety or health hazards that would be reasonably expected, given the nature of the particular Experience.
Travelers are free to reject any Itinerary for any reason prior to payment. Once an Itinerary is confirmed by a Traveler, any fees paid are non-refundable except as set forth below:
TRAVELER CANCELS.
Things to do will endeavor to refund Traveler the fees paid for any Itinerary items that have not yet been booked, minus the Service Fee. Fees for Itinerary items that have already been booked are non-refundable.
PROVIDER CANCELS.
Whenever possible Things to do will connect Traveler to an alternate Provider who can fulfill request. If not, Things to do will refund the Total Fees for such booking to the applicable Traveler within a commercially reasonable time of the cancellation.
CANCELLATION DUE TO OUTSIDE FACTORS.
Certain Experiences may depend on factors outside either party’s control, such as weather (“Outside Factors”). The Provider has the discretion as to whether Outside Factors will prevent the Experience from taking place. As a Provider, if you need to cancel an Experience due to Outside Factors, you must contact the Traveler and Things to do as early as possible. Subject to the Traveler’s consent, the Provider and the Traveler may choose to reschedule the Experience for another date. If the Experience cannot be rescheduled, the Traveler should contact Things to do so we may assist in finding a replacement Experience. For clarity, in the event the alternative Experience is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative Experience is of a lower price, you may be entitled to a partial refund for the difference. As a Traveler, if you have contacted Things to do as provided above and Things to do is unable to find you a replacement Experience, Things to do may refund the Total Fees for such booking to the applicable Traveler within a commercially reasonable time of the cancellation.
